Privacy Policy

This policy outlines how your personal and sensitive information is collected, used, and protected when you interact with this business. If you have any questions or concerns about how your data is handled, please reach out via the contact information on this website.

This business complies with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

Collection of Information

Personal and sensitive information may be collected when you provide it directly, such as through booking an appointment, filling out forms, or communicating via email, phone, or other channels. This information may include, but is not limited to:

• your name,

• contact details, such as email address and phone number,

• information related to your health and lifestyle, and

• payment information.

The collection of this information is necessary to provide appropriate and personalised services to you.

Your IP address and browsing information may also be collected to enhance website usability.

Use of Information

Your information is used to:

• provide services tailored to your needs,

• communicate with you regarding appointments and follow-up care,

• manage billing and payment processes, and

• comply with legal and regulatory obligations.

Your information will not be used for any other purpose without your consent unless required by law.

Storage and Security of Information

Reasonable steps are taken to ensure your personal and sensitive information is stored securely, whether in digital or physical format. Security measures are in place to protect against unauthorised access, misuse, or loss of your information.

However, no method of transmission over the internet or method of electronic storage is completely secure. While efforts are made to protect your information, absolute security cannot be guaranteed.

Disclosure of Information

Your personal and sensitive information will not be shared with third parties unless:

• clearly disclosed in this privacy policy,

• you have provided explicit consent,

• it is necessary to comply with legal obligations, or

• it is required to protect the safety and wellbeing of others.

Third-party service providers may be engaged to assist with services such as payment processing or data storage. These providers are required to handle your personal and sensitive information securely and in accordance with privacy laws.

Inner Realm Bookings

The Acuity platform and Squarespace are used to manage bookings and customer relationship management (CRM).

Your personal and sensitive data, including booking details and customer interactions, will be processed through this system.

Access to and Correction of Information

You have the right to access the information held about you and to request corrections if it is inaccurate or out of date. Once your request is received, reasonable steps will be taken to respond promptly.

Complaints and Breaches

If you have any concerns or believe your privacy has been breached, please get in touch immediately through the contact details on this website. If a serious data breach is suspected, the situation will be assessed, and appropriate action will be taken, including notifying relevant authorities if required.

Retention of Information

Your information will be retained only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve any disputes. When no longer required, your information will be securely destroyed or de-identified.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in practices, legal requirements, or operational needs. You will be notified of any significant changes to the way personal and sensitive information is handled.